Fulfillment Policy
Effective Date: June 24, 2024
1. Refund Policy
At Carter Ogunsola, customer satisfaction is our top priority. Due to the digital nature of our products, all sales are final and non-refundable. However, if you experience any issues with your purchase, please contact us within 14 days of purchase. We will assess the issue and, at our discretion, provide a replacement or a store credit if the product is found to be defective or not as described.
2. Delivery Policy
All digital products purchased through our website are delivered electronically. Upon successful payment, you will receive an email containing a download link for your product. This email is typically sent within a few minutes of your purchase but may take up to 24 hours. If you do not receive the email within this timeframe, please check your spam folder or contact us for assistance.
3. Return Policy
Due to the digital nature of our products, returns are not accepted. We encourage you to review all product details and system requirements before making a purchase. If you encounter any issues with your product, please contact us within 14 days, and we will work with you to resolve the issue.
4. Cancellation Policy
Digital Products: You may cancel your order for a digital product before the download link has been provided. Once the download link has been sent, cancellations are not possible.
Subscriptions: You may cancel your subscription at any time through your account settings or by contacting us. Your access to the subscription services will remain active until the end of the current billing cycle, after which the service will be terminated. No partial refunds will be provided for subscription cancellations.
5. Support and Assistance
We provide ongoing support for our digital products. If you have any questions or encounter any issues, please contact our support team at [your email address]. We aim to respond to all inquiries within 24-48 hours.
6. Security Measures
We are committed to ensuring that your information is secure. To prevent unauthorized access, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
7. Contact Information
For any questions or concerns regarding our fulfillment policies, please contact us at:
- Email: [email protected]
8. Amendments to This Policy
We may update our Fulfillment Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.